We will reserve your cottage as soon as we receive your online booking. Please note until we contact you and confirm by email or phone, your booking with us is provisional.
You will be given a unique booking reference number after submitting your booking, please use this reference number if contacting us about your booking.
By Phone Ring us on to make a booking. Please check each property details section to see if pets are welcome. Please let us know the breed of your dog and this may need to be checked with the owner of the property prior to the booking being accepted. Dogs must be kept under strict controls at all times while on the property, which includes excessive barking, it may impinge on neighbouring properties.
Dog mess not cleaned up prior to departure may result in extra cleaning costs for which you will be responsible. Dogs must not be left alone in the property.
Dogs must not lie on the beds or seats or be allowed in the bedrooms and dog hair must be cleared up before departure. Dog owners must ensure their pets are free from parasites and fleas before they occupy the property. Is the garden enclosed?
I have an allergy to pet hair. We cannot guarantee that properties which do not allow dogs will be allergy free.
Are bed linen and towels included? Bed linen is included at almost all our properties. Please check the additional services section of the specific property. Bed linen is not provided for any cot. Towels are to be provided at most properties — please see individual property details. This does not include beach towels, or any tablecloths. Does the property have a cot? If the property has a cot symbol there will be a cot in the property, this is likely to be a travel cot.
Please bring your own cot bed linen as this is not provided. Stair gates are not provided unless stated. Does the property have a TV? Yes, all our properties have basic equipment which includes at least one colour television, microwave, iron and ironing board, cooker, fridge.
Is the swimming pool supervised? If the property you are booking has a swimming pool it will be unsupervised and, whilst every measure possible has been taken to ensure the swimming area is as safe as possible, all facilities are used at your own risk. Children must be supervised at all times whilst using the swimming facility. Alcohol and food stuffs are strictly forbidden in or around the pool or any pool side or changing rooms.
Is electricity and gas included in the price? Gas and electricity is included in the rental price unless otherwise stated in the property description. We do ask that guests use the heating in a responsible manner and be mindful of the environment: Is there a BBQ in the garden? We would recommend that guests use disposable ones in a responsible manner. At some of our properties, particularly in our thatched properties BBQs are not allowed.
How can I find out whether access to and around the property will be suitable for my needs? What will be in the kitchen? The kitchen will be sensibly equipped for the minimum number of guests including, saucepans, crockery, cutlery, glassware.
Any specialist items such as a wok or griddle should be brought with you. Will there be cleaning materials in the property? As a minimum there will be a hoover and brush in the property but there may not be any cleaning materials as contract cleaners are not allowed to leave them in the properties due to Health and Safety regulations. Please also remember to bring black bags with you. Is there Wi-Fi at the property or a good mobile phone signal? Please check the property description.
More and more properties are offering Wi-Fi but this is not available at all properties. Where Wi-Fi is available, we cannot be held responsible for lack of signal or should the service not be available.
Please check with your provider for mobile phone signal coverage. You can also try this link: Is there parking at the property? If designated parking is included it will be detailed on the property details.
Some properties come with a parking permit, if this is the case please ensure you read the instructions on the permit carefully and only park in the stated locations and ensure the permit is clearly displayed. Please return the permit to the property at the end of your stay, returning it to where you found it. If staying in Weymouth, there are a limited number of permits available to hire on a first-come-first served basis and these are to be collected from the office and returned to the office.
Any permit must be returned at the end of your stay — it is easy to drive off with it still on the dashboard! The next guests will need the permit and you may have to pay for any parking charges incurred. Please also note, Dream Cottages cannot be responsible for your car, any possessions within or any parking fines incurred during your stay through improper use of the permit, being in the wrong car park or incorrectly displaying the permit.
Many older properties which have lots of charm and character were built long before the days of Health and Safety or modern building regulations. This means the property may not have a damp proof course or cavity insulation, safety glass and so on.
Some of these properties may have a tendency to be damp and damp patches may occasionally appear after long periods of bad weather or through condensation if windows have been opened to allow the property to air. If there are stairs within the property these may be narrow, twisty or steep. Ceilings and doorways may also be much lower than modern standards. Please remember too that rural properties do attract cobwebs — it does not mean that the cottage is dirty or has not been cleaned, for cobwebs can and do appear overnight or as quickly as they have been cleared away.
Can I smoke in the property?
All of our properties are strictly no smoking. Some properties specify no smoking on the balcony where there is one and extra special care must be taken around any thatched cottages, where candles are also prohibited. Where your smoking has taken place within a property, additional cleaning costs may be incurred including the hire of an air purifier. Can I take a short break? Short breaks and mid-week breaks are available at out of peak season times and also at last minute peak times i.
How can I pay? If you would like to pay by bank transfer, please ask for details. How do I make a booking? Please complete an online booking. Alternatively, please call our Office on and we will confirm availability and make a booking for you. What is the office address?
What is the Office phone number? Please call the office immediately, we are here to help and will try to resolve any issue as fast as practically possible. What if I arrive late and I have a problem?
We ask that guests aim to arrive by 5 pm Monday to Saturday to ensure everything is satisfactory before the office closes.
They must be kept off the furniture and under proper control. If you leave the child unattended in the cot, always make sure that the dropside is in the highest position.
If arriving on a Sunday please arrive by 3 pm. The number can be found by calling the usual office number. Can I exceed the number of guests allowed and put my kids on an inflatable bed? Or can we put a tent in the garden?
Infants still sleeping in cots are not included in the party size. What does the Turnstone star rating mean? In addition to what is provided at Two Star Good to very good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture.
All double beds with access from both sides. In addition to what is provided at Three Star Excellent overall level of quality. Very good care and attention to detail is obvious throughout. Either access to a washing machine and dryer, if not provided in the unit, or a 24 hour laundry service.
In addition to what is provided at Four Star Exceptional overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest service. Excellent range of accessories and professional touches. Please call our office to speak to our dedicated staff. Please ensure when booking that you check any particular points of interest such as distance to the shops, location, number of steps, traffic noise, proximity to roads etc.
Please also see the access statement displayed on each property page. What if I need to cancel?
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